Help
Frequently asked questions
Last updated 14 October 2026
How do I pay?
Pay securely on Paystack, by card or bank account. Your order is confirmed once the payment clears, and we email your receipt.
When is my order confirmed?
When we have received and recorded your payment. We confirm on WhatsApp.
What is the service fee?
A service fee of ₦2,000 applies to every order. It is shown in your order summary.
Is delivery included in the amount I pay?
Yes. The delivery fee for your state is added to your total at checkout, so you pay once.
Is there a time limit to pay?
No. An order is created only when your payment is confirmed, so nothing is held while you pay. If the last item sells out while you are paying, we refund you in full.
I was charged but no order appeared. What now?
Message us on WhatsApp with the reference shown on the payment page. We check it with Paystack, then either confirm your order or refund you.
How do I track my order?
Use Track an order on the store page, with your order number and the WhatsApp number you gave. You can also message us on WhatsApp.
Do I need an account?
No. You can shop as a guest. An account lets you sign in with a code sent to your email, see your orders and download your data.
How do I sign in?
Enter your email address on the Account page. We send a six-digit code to that address, which works for 15 minutes.
What if my item arrives damaged?
Report it on WhatsApp within 24 hours of delivery, with your order number and photos or a video. We will replace it, or refund you if we cannot. See the returns page.
Can I return an item because I changed my mind?
We do not accept returns for a change of mind. See the returns page for the full list of cases we do replace or refund.
When do I get a refund?
Refunds go back to the card or account you paid from once we confirm the refund. Each refund is recorded with a reference. See the returns page for timings.
Do you deliver outside Nigeria?
No. We deliver to every state in Nigeria and the Federal Capital Territory, Abuja.
What information do you keep about me?
Only what we need to deliver your order and keep our records, for the periods set out in the privacy notice. You can ask to see, correct or delete it.
How do I make a complaint?
Message us on WhatsApp, or email buylowmarketplace@protonmail.com. If we cannot resolve it, you can complain to the Federal Competition and Consumer Protection Commission.